The Phone and I.

So there was I in my mom's car the other day and we were discussing the phone she bought with her voucher and some cash at her Cellphone Service Provider. Apparently, after a drop of sweat enter the phone it kinds short circuited and the phone manufacture's branch service center, that the Service Provider told her to go to, told her to repair will void the warrenty. WTF? But she sayz sure as long as the phone works again. A few days later it goes funny and she sends it back to the Service Provider asking for a replace and explains what the service center personal told her.

The provider, which is DIGI, a swiss company, will consider replacing it. After 2 weeks they tell her that they can refund the voucher but the balance of the cash maybe not. That is the voucher is points which is converted to money, depending on your phone talk time (how much your bill is) a certain number of points is awarded which is converted back to money to use at DIGI for paying future bills or buying stuff, etc. So her voucher was valued at 300 bucks, plus the 99 bucks balance for the phone she bought at DIGI.

So I told they are obliged to refund in full both voucher and cash. She goes to tell the points given are FOC and that she should be grateful that they even considered refunding it as it is a 'present' given for using the service normally. I go, no you dumb idiot, it is not. It is part of the service so that they can keep you as a customer and the fact the amount of money you pay for the monthly bill converts to a certain amount of points means that those total points in that voucher is your's which you have paid for. And the fact that you bought the phone at their branch and had to top up (commom place malaysia term for covering the balance due) with cash mean that service which is rendered (the phone) was paid by her. And since the phone failed to meet even a minium requirement of quality (the fucker crapped out 2 times in less than 5 days) they should honour their end of the rendered service and replace the phone even though the manufacturer of the phone voided the warrenty after repairing it the first time (this is Nokia and their Nokia 2100 phone). Even if they make a loss on that they should shallow the loss cause what's 399 bucks to a big company like that, right?

Jesus, she defends them like they were doing a favour in even considering refunding the voucher. I say, screw you and the horse you rode in. Thats, why I use prepaid. I don't have to pay a service fee of 30 bucks a months on top of any phone call charges I incur at the end of the month. Its 30 bucks for me till the month's end to use up or carry over with the next top up.

Small things like this, it is no wonder big companies are considered ass pirates to the common man.